Privacy Policy

At Expand Realty Group, your privacy matters. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices for both our real estate and mortgage services. By using our website, submitting a form, or communicating with us, you agree to the terms described below as well as our Terms of Use, which include provisions for dispute resolution.

1. General Audience Site

ExpandRealty.com is designed for a general audience and does not knowingly collect or store personal information from children under the age of 13. If you believe we’ve inadvertently collected data from a minor, please contact us so we can remove it promptly.

2. Contact Information

For questions or concerns about our privacy practices, please contact us at:
📧 [email protected]
📞806-451-3354
📍2800 N Henderson Ave, Dallas, TX

3. Information We Collect

We collect personal information when you voluntarily provide it through our website, contact forms, phone calls, or emails. This may include:

Name

Email address

Phone number

Mailing address

Property or loan interests

Financial details provided in loan applications (such as income, employment, or credit information)

We may also collect non-personal data automatically (such as IP address, browser type, and device information) through cookies and analytics tools to improve user experience.

4. How We Use Your Information

We use the information you provide to:

Respond to your inquiries and requests

Deliver real estate and mortgage services

Schedule consultations and property showings

Process pre-qualification or loan applications

Send newsletters, updates, and educational content

Improve our website and customer experience

Conduct research and marketing analysis

We do not sell or rent your personal data. We may share it only with trusted vendors or affiliates (such as Nexa Mortgage, LLC) who assist in providing our services.

5. Data Sharing

We may share information with third-party vendors for essential business functions such as:

Secure payment or transaction processing

Marketing automation and CRM management

Loan underwriting and verification services

All partners are required to maintain confidentiality and comply with applicable data protection laws. Your information will never be shared or sold for unrelated marketing purposes.

6. Mortgage Privacy Notice

For clients seeking mortgage services, we may collect additional nonpublic personal information, including:

Social Security number

Credit history and credit scores

Employment and income verification

Financial account details

Real estate ownership and payment history

This information is used solely to evaluate and process your loan application. It may be shared with lenders, underwriters, or verification agencies as required by law. All such data is handled securely and confidentially.

7. Consent to Communication

By submitting your information, you consent to receive communications from Expand Realty Group, Nexa Mortgage, and their authorized representatives via phone, text (SMS), email, or automated/AI-generated voice calls regarding your inquiry, application, or related services — even if your number appears on any national or state “Do Not Call” list.

You may opt out of any marketing communication at any time by:

Replying STOP to any SMS message we send

Replying HELP for assistance

Clicking the unsubscribe link in marketing emails

Contacting us directly at [email protected]

Message frequency varies. Message and data rates may apply. We do not share SMS opt-in data with third parties for marketing or promotional purposes.

8. Your Privacy Rights

You have the right to:

Access and request a copy of your personal data

Correct or update inaccurate information

Withdraw consent or restrict processing of your data

Request deletion of your personal information

Receive your data in a portable format

File a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

9. California Privacy Rights (CCPA Notice)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

You may request details about the categories of personal information we collect and share.

You may request that we delete your personal data.

You may opt out of having your data shared for marketing purposes.

We will not discriminate against you for exercising your privacy rights. To submit a CCPA request, contact us via email.

10. Cookies and Tracking Technologies

We use cookies, analytics, and tracking technologies to:

Improve site performance

Analyze usage trends

Personalize your experience

You can control or delete cookies through your browser settings. Disabling cookies may limit certain website features.

11. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your information. While no online system is 100% secure, we take every reasonable precaution to prevent unauthorized access, disclosure, or alteration of your data.

12. Links to Third-Party Websites

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing any personal information.

13. Retention of Data

We retain personal information only as long as necessary to fulfill the purposes described above or as required by law, regulation, or contractual obligation.

14. Policy Updates

We may update or modify this Privacy Policy from time to time. Any material changes will be posted on this page with an updated Effective Date, and when appropriate, notified by email or website notice.

15. Contact Us

For questions about this Privacy Policy, your personal data, or our communication practices, please contact:

Expand Realty Group
📧 [email protected]
📞 806-451-3354
🌐 https://www.expandrealty.com